ACCESSIBILITY

Collective Experiences Ltd trading as The Gap Collective is committed to making our website accessible and easy to use for as many people as possible.

We want everyone to be able to explore our trips, understand what we offer and access the information they need when considering or booking an experience with us.

We aim to make our website compatible with commonly used browsers, mobile devices and assistive technologies and to follow recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG) where reasonably practicable.

We aim to:

• ✦Use clear and understandable language
• ✦Provide meaningful headings and page structure
• ✦Use appropriate alternative text for important images
• ✦Maintain accessible colour contrast
• ✦Make links and buttons clearly identifiable
• ✦Ensure the website can be navigated using a keyboard where possible
• ✦Ensure forms and booking information are clearly presented
• ✦Avoid unnecessary or inaccessible visual effects
• ✦Make information available in formats that are reasonably accessible

Some content or services on our website may be provided by third parties, including booking platforms, payment providers, maps, embedded media or social media platforms.

We cannot always guarantee the accessibility of third-party services, but we will seek to work with providers who take accessibility seriously.

Accessibility of individual trips, activities, accommodation, transport and venues can vary considerably across Southeast Asia.

If you have a disability, medical condition, mobility requirement or other accessibility requirement, please contact us before booking. We'll discuss your requirements with you and, where reasonably possible, work with our local partners to determine whether the relevant experience can accommodate your needs.

Because some of our experiences take place in remote locations and involve boats, uneven terrain, adventure activities and local transportation, not every element of the Collective will necessarily be accessible to every traveller.

If you experience difficulty accessing any part of our website, please contact us: products@ramslive.co.uk

Please tell us:

• ✦The page or feature you are having difficulty accessing
• ✦What you were trying to do
• ✦The device and browser you are using
• ✦Any accessibility requirements that may help us understand the issue

We will do our best to provide the information you need in an accessible alternative format.

We welcome feedback on the accessibility of our website and will use it to help improve the experience.